Privacy Policy

1. Introduction

Hengchang Garment Accessories ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website hengchangglobal.com or engage with our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and mailing address when you submit inquiries or place orders.
• Business Information: Industry type, product requirements, order specifications, and other business-related details.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Communication Records: Records of correspondence when you contact us via email, phone, or our contact form.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill your orders for garment accessories
• To send quotes, invoices, and order-related communications
• To improve our website, products, and services
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with shipping, payment processing, and website hosting.
• Business Partners: Logistics companies and customs brokers for international order fulfillment.
• Legal Requirements: When required by law, court order, or government regulation.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business transaction records may be retained for up to 7 years for accounting and tax purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and obtain a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent for marketing communications

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

9. International Data Transfers

As we operate from China and serve international clients, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: